Performax Privacy Policy

Who We Are

This website belongs to Performax Plumbing & Gas, a plumbing and gas business run by Epi Satavu in Atwell, Western Australia. In this policy, “we” and “us” means Performax Plumbing & Gas. Our full business details are at the bottom of this page.

What We Collect

When you fill in a quote or contact form on this website, we get your name, number, email, postcode and what you tell us about the job. When you call, text or email us, we get the details you choose to share.

We never ask for card or bank details on this website.

How We Use It

We use your details to reply to you, give you a quote, book the job and do the work. Some plumbing and gas jobs need paperwork lodged with Building and Energy WA, so the job address and owner details may go on those forms.

We don’t sell your details, and we don’t add you to a mailing list.

Who Else Sees It

A few services help this website run, and they handle some of your details for us:

• The Plumber Agency built this website and looks after it. What you type into our forms goes to their system, which emails it to us using Resend. You can read the Resend privacy policy.
• Vercel hosts this website. Like most hosts, it keeps basic records of visits, such as your IP address and browser, to keep the site running and safe. You can read the Vercel privacy policy.
• Google Maps shows the map on our homepage and Contact page. The map comes from Google, which may set its own cookies when it loads. You can read the Google privacy policy.

These services may store information on servers outside Australia.

We also share details when the law asks us to, such as the compliance paperwork above.

Cookies

This website doesn’t set any cookies of its own. It counts visits without cookies to see which pages people use. If you come from an ad or our Google listing, your browser remembers that link for up to 90 days, so we can see what brings enquiries.

The only cookies come from the Google map, as explained above.

Keeping It Safe

Everything you send through this website travels over a secure connection. We keep your details only for as long as we need them for your job and our records.

Seeing or Changing It

You can ask what details we hold about you and ask us to fix anything that is wrong. You can also ask us to delete them when we no longer need to keep them. Just email or call us using the details below.

Questions or Complaints

If you have a question or a complaint about your privacy, please contact us first so we can put it right. If you are not happy with our answer, you can contact the Office of the Australian Information Commissioner.

We may update this policy from time to time. The date at the top shows when it last changed.